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Connect Apparel21 and Loop Returns.

Streamline your return process with automation across exchanges, credits, and vouchers.

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DotApparel Returns

When customers initiate returns through the Loop Returns portal, this solution automatically creates a return in Apparel21 by generating a return authorisation number. This process happens automatically all while ensuring that records are accurate in Apparel21.

About Loop Returns

Loop Returns is the post-purchase platform that enables merchants to transform returns into exchanges. Loop Returns helps over 2,500 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs. Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $1.1 billion in revenue over the past five years. Learn more at www.loopreturns.com


Key Benefits

  • Automatically assign appropriate identifiers to orders within Shopify, reflecting the status of returned items, whether it's "return received," "return processed," "need review," or other statuses.
  • Streamline the handling of instant exchange orders, especially in cases requiring refunds in the form of store credit. In such instances, DotApparel automatically generates Apparel21 gift vouchers for customers.
  • When a return transaction or an instant exchange order is sent to Apparel21, the revenue calculation and stock count are accurately recorded to ensure that reporting is as precise as possible.
  • Configure a range of return reasons within the app, ensuring perfect alignment between Loop and Apparel21. The return reason mapping guarantees that Apparel21 accurately captures and reflects return reasons in both systems.
  • Store credits (gift vouchers) can be represented as distinct line items on exchange orders in Apparel21. This process efficiently handles item refunds and freight charge invoicing within the same exchange order, ensuring precision in both refund and invoicing amounts.
  • Support refunding to the original payment method where an Apparel21 gift voucher was used. In this case, a new Apparel21 gift voucher will be issued to the customer. This scenario also includes the return of upsell orders (or exchange orders).

What Next?