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Connect Apparel21 and Okendo.

Showcase reviews to build trust and drive conversion by triggering review requests to customers who purchase in-store, not just online.

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DotApparel Reviews

Create seamless, connected marketing experiences to guarantee the success of your Reviews program. This integration gives review platforms like Okendo and Klaviyo, access to retail data which enables you to send review request emails to retail customers, not just online customers.

Key Benefits

  • Gain useful customer feedback from all customers. For retailers with an omni-channel presence, many orders will come from in-store so it’s important that review request emails are sent to retail customers, not just online.
  • Encourage in-store customers to leave a review online. Increase customer engagement and promote high reviews on your website to strengthen conversion rates.
  • Automatically request reviews from customers at the right time in their journey. For example, in-store customers may receive a request review email 14 days after their retail purchase whereas an online customer may receive an email slightly longer to accommodate for any extended shipping lead times.
  • With reviews, you can further enhance your segmentation based on review data, reward 5-star reviewers with an Apparel21 Gift Voucher, and more.

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